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Kentucky COVID 19 Hotline

Call: 1-800-722-5725


Prevent Transmission


  • Make frequent, effective handwashing a common practice by everyone.
  • Wash hands with soap and water for 20 seconds…. review correct process & sing happy birthday 2 times.
  • Use alcohol-based hand sanitizer (>60% alcohol), if unable to use soap and water.
  • While transmission potential is low, individuals should use hand-sanitizer frequently when around working or home areas.
  • Make sure everyone knows the proper way to shield a cough with and without a tissue.
    • Some individuals need to be reminded how to blow the nose, handle tissues, etc.
  • Refrain from directly touching things that others might use or also touch or consume.
    • Do not share drinks, utensils, etc. or eat “after one another”.
    • Wash or group utensils until they can be washed.
  • Make hand sanitizer and tissues available for family members and visitors especially in any public areas.
  • Keep extra supplies and tissues in the car, if possible.
    • Before you leave the car or house, verify that everyone has tissues, sanitizer, etc. and that they know the proper way of disposing of used tissues, hand wipes.
    • If necessary, have “out the door” drills…but make it fun.
  • Regularly clean and disinfect surfaces such as eating areas, work areas, door handles of car, house, phone both land & cell and any other spaces where individuals use and interact.
    • Don’t forget how soiled things like purses and keys may become as they are often touched out of habit.
  • Use EPA-approved disinfectants, see link below.
  • Find your thermometer, if it is battery operated, consider a new battery and keep the thermometer clean.
  • Try to maintain a six-foot distance between you and others. “Hug and kisses” are only good on paper “xoxo” or verbally on the phone, internet.
    • Eliminate standing in line or being in large groups of people when possible.
  • Some communities are limiting number of individuals in specific areas…know your limitations.
  • As many are now aware, some hospitals and facilities have restricted visitation, verify access before your trip.


Decrease Exposure Risk


  • Educate and communicate with friends and family
    • Use calm, reassuring language when answering questions about COVID-19, especially the young and those most likely to be affected.
    • COVID-19 educational materials are available at many pharmacies or see links below for review.
  • Communicate with friends and family the importance of staying home if they are sick
    • Recommend sending a family member or friend to the pharmacy to pick up medications but make the pharmacy staff aware of your request if the individual has not previously listed to pick up your meds.
    • Recommend patients use the drive-through, if available. It works for food, too, even doughnuts.
    • Ask if delivery service is available; realize that the pharmacy is taking care of many individuals, so it may be a wait.
    • Never, ever run out of your medications, prescription or otherwise. Always have at least a 7 to 10 day supply available.
    • Ask about getting meds dispensed in 90 day supply. Contact the 800 number on your prescription insurance card, and ask them about if this is a covered benefit in your plan;
      • If your plan is not designed with a 90 day benefit, ask if they can waive the benefit during the COVID 19 event.
      • Share the name of the individual at your insurance plan who helped you with the staff at your pharmacy to expedite the process.
      • Be advised copays are for the 90 day supply as well.
    • Keep cough & cold medicines on hand just in case you or your family may get sick.
    • Everyone should have an up-to-date medication list printed and readily available.
      • During times like this, individuals often get treated in systems that might not always have complete records.
      • See www.SeniorPharmacySolutions.comfor for an ICE form that can be easily printed and completed, “In Case of Emergency”
  • Reinforce with family and friends importance of staying home if they are sick or feel sick.
    • Monitor everyone for sickness regularly.
    • Report symptoms to your healthcare providers.
      • Fever (100.4 ° or greater)
      • Cough
      • Shortness of Breath Plan and Prepare
  • Learn and/or establish care processes for those at highest risk in your family or close friends such as older adults, individuals with chronic health conditions or whose immunity system is compromised.
    • Review special needs, oxygen delivery, special dosing of medications, etc. as these needs may present problems if primary caregivers trained in the process are not always available.
  • Review your emergency plan and contact information should other events arise (use ICE Form).
  • Some medications require specific delivery to pharmacies, so we all need to preplan and work together.
  • Only healthcare providers can contact local health department, emergency manager, or health care coalition to notify of critical need for personal protective equipment (PPE)
  • Help your community by sharing best practices from trusted resources on social media.
  • Please be aware that different areas, states and countries have very different needs and approaches.



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